Support & Help Desk

Log into your account at freedomusa.net, go to Account → Services, and click "Reset Password" next to your hosting plan. If you're locked out, submit a ticket below with your account email.

First check freedomusa.net/status for any known outages. If your site is down and there's no active incident, submit a High Priority ticket immediately and we'll investigate within 30 minutes.

Your n8n instance is accessible at the subdomain we set up for you (e.g., n8n.yourdomain.com). Login credentials were emailed when your account was provisioned. Submit a ticket if you need a password reset or can't find your credentials.

Submit a ticket with the subject "Service Change Request" at least 5 business days before your next renewal date. We'll process changes promptly and confirm via email.

High Priority: Within 30–60 minutes (24/7)
Medium Priority: Within 2–4 hours (business hours)
Low Priority: Within 1 business day
Business hours: Mon–Fri 8am–8pm ET, Sat 9am–5pm ET

Yes. Submit a ticket with the subject "Backup Restore Request", include the date you'd like restored to and the specific files or databases affected. We perform daily backups and can restore from up to 30 days ago on most plans.